The 2024 Excellence in Healthcare Awards are based on data from patient surveys for services performed in 2023. Professional Research Consultants Inc. (PRC) is a national health care research company that contracts with health care organizations nationwide to conduct patient surveys. The patient responses are combined into PRC’s database to determine the nation’s best health care providers based on patient experience metrics.
The awards recognize the top health care organizations and providers in categories including individual inpatient units, outpatient facilities and departments, clinic providers and overall hospital experiences.
- The Top Performer Award recognizes outpatient service lines, inpatient units, outpatient clinics and physicians/providers scoring at or above the 100th percentile in PRC’s database.
- The 5-Star Award goes to inpatient facilities, inpatient units, hospitalist and emergency medicine doctors, outpatient service lines, outpatient clinics, and emergency departments scoring in the top 10% in PRC’s database.
- The 4-Star Award is given to hospitalist and emergency medicine doctors, inpatient facilities and emergency departments scoring in the top 25% in PRC’s database.
New in 2024, the BJC Patient Experience team is also adding a special Honor Roll category for providers who had at least 20 surveys returned but did not meet the required number of surveys returned to qualify for the award.
Missouri Baptist Sullivan Hospital congratulates the following Excellence in Healthcare Award winners:
Top Performers
- GI Laboratory
- Tiffany Voss, FNP
5 Stars
- Cardiac Rehab
- Outpatient Laboratory
- Radiology
- Therapy & Wellness
- Richard Schmidt, MD
- Peter McCarthy, MD
- Jennifer Barbin, MD
- Megan Turnbough, FNP
- Kayla Dawson, FNP
- Steelville Clinic
“Congratulations to our departments, team members and medical providers who received this prestigious recognition from PRC,” says Lisa Lochner, president. “The patient survey awards reflect the positive and impactful connection our team members make with individuals utilizing our medical services each day. The patient connections we establish are vital to the success and growth of our hospital.”